Solutions

Microsoft Dynamics 365 Customer Engagement

Will deliver world-class client-focused interactions with you customers.

Give your customer service team the tools they need to build strong brand affinity while unifying all processes they need to provide the best customer experience.

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Empower your agents

Empower your agents

  • Microsoft Dynamics 365 for Customer Engagement provides valuable embedded reports and analytics that allows your team to anticipate opportunities and improve the overall customer experience.
  • Utilize the knowledge base management to facilitate support answers and share the interaction across your business, internally and externally.
Omnichannel capabilities

Omnichannel capabilities

  • Empower your team enabling an end-to-end customer service including assisted service, self-help and on-site service, delivering a positive and consistent interaction.
  • Track and manage your customer services cases through the entire cycle, from registration to resolution, ensuring a seamless customer experience.
Agents enablement

Agents enablement

  • Enable agents to reach your customer expectations. Utilize built-in Intelligent processes so your agents can achieve the right decision and ensure client satisfaction.
  • Allow your agents to bring a successful experience to your customers on any device with the same powerful capabilities as the desktop version.
Customer self-service portal

Customer self-service portal

  • Provide customers with the ability to view their cases or create new ones. Allow them to access embedded metrics that provide insight into what cases are being handled as well as response times.

Pricing

Microsoft Dynamics 365
Customer Service Professional

From

$50

Per user/month

Microsoft Dynamics 365
Customer Service Enterprise

From

$95

Per user/month

Chat for Microsoft Dynamics 365

From

$60

Per user/month

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