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Customer Service

MICROSOFT DYNAMICS 365 CUSTOMER SERVICE

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Customers today demand multi-channel support, visibility into their cases and quick and easy access to knowledge base articles.  Microsoft Dynamics 365 for Customer Service helps you better serve and support your clients by providing tools that are geared to today’s support environment.

Customer Service Helps you:

  • Deliver an agile customized service: Make it fast for agents to reach your customer expectations. Use built-in Intelligent processes so your agents can achieve to the best decision every time.
  • Customer Self-Service Portal: Provide customers with the ability to view their cases, create new cases as well as embedded metrics that provide insight into what cases are being handled as well as response times.

  • Customer engagement on any device: Bring a successful experience to your customers, in any channel or any device.
  • Acquire useful information from every interaction: Learn the insights of your customer to improve your service using data and intelligence, saving time in the process.
  • Innovate with a versatile platform: Be innovative with a complete application that is easy to sync to other apps and devices, connecting and accelerating your business.

If you need more information please download our Factsheet

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