Support

We Care For Your Business

Our goal is to ensure that you are utilizing Microsoft Dynamics 365 to its full potential. We ensure that our client support team is always available to resolve any questions or requests you may have in a fine and efficient manner.

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Reach Us By Email

Please contact one of our consultants at the following email: support@grouppangea.com

or create an account at the Self-Service Portal.

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ABOUT OUR SELF- SERVICE PORTAL


Here our clients can review and track their technical or functional support tickets.

The Self-Service Portal provides our clients with access to their companies support requests. Our main objective is for you, the client, to have a view of the overall organization’s requests.

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Create New Support Cases

Track your support cases

Get overall view of your cases

How the self-service portal works

My Support

Here you may view and filter your company’s cases.

You can create new cases as well as export to Excel the view of your current cases for internal analysis.

Dashboard

Here you may track your Active Cases and overall Support Service health through data visualization.

Charts and graphs showing the cases by Priority and Status, by Contact, Consultant and Module, and average resolution times by year and month.

Knowledge Base

Utilizing the search bar, you will be able to find documents and easy-to-follow tutorials that can help you perform various processes within your solution

How to Access

If you are a client, please fill in your information on our Self-Service Portal to create an account.

Our Support team will review your request, validate your information, and send you an invitation email to access the Self-Service portal.

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We can help you,
just ask!