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What is Microsoft Dynamics 365?

What is Microsoft Dynamics 365

Introducing Microsoft Dynamics 365

Bringing together people, data and processes to create value is key to maintaining a competitive advantage in a digital-first world, this is Digital Transformation.

In order to thrive in their particular industries, companies require a robust ERP to digitally transform their business and Microsoft Dynamics 365 is a true leader in the ERP Marketplace.

However, knowing what is Microsoft Dynamics 365  or what are its components are one of the most common questions regarding this ERP. In this blog, I will clarify most common questions about Microsoft Dynamics 365 business solution including its core capabilities and components, let’s begin.

What is Microsoft Dynamics 365?

Microsoft Dynamics 365 is the new generation of business solutions that seamlessly unifies CRM and ERP capabilities into a single environment. Powered by the intelligent Microsoft Cloud, it integrates all key parts of your business to increase overall productivity and make smarter critical decisions.

Additional outstanding capability is that Power BI (a powerful business intelligence tool that brings robust and interactive reports across your organization) and Office 365 (the leading productivity tool) are natively embedded. In other words, they work together and seamlessly support the growth of your organization processes.

This was a short introduction about what Microsoft Dynamics 365 is, however it has several capabilities and components.
I am going to talk about the core components and features of Microsoft Dynamics 365:

What are the components of Microsoft Dynamics 365?

Microsoft has developed a complete business environment with a modular structure, this includes the ability to function in three different ways: On cloud, hybrid and On-Premise.

Cloud deployment combines Business Intelligence, availability, disaster recovery, sandbox environments, infrastructure and database services in one environment. However, some companies prefer running their system on-premise for different reasons (you can visit our blog entry to learn more about cloud and on-premise differences).

Microsoft has developed two main ERP solutions: Microsoft Dynamics 365 Finance & Operations and Microsoft Dynamics 365 Business Central for Enterprises and SMB’s, respectively. Both has Power BI and Office 365 integration.

1.Microsoft Dynamics 365 Finance and Operations:

Designed for enterprises, Microsoft Dynamics 365 Finance & Operations is the premiere cloud-based ERP solution. Unify all your systems and processes, gathering financials, sales, marketing, service, manufacturing and operations in one place with a user friendly and modern solution.

2.Microsoft Dynamics 365 Business Central:

Designed for SMBs in mind, Microsoft Dynamics 365 Business Central includes Customer Relationship Management (CRM) and Enterprise Resource Planners (ERP) systems into an all-in-one environment. Handle critical the most common business functions and gain a comprehensive overview of your tasks, processes and employee skills into a secure cloud-based system.

3.Microsoft Dynamics 365 for Retail:

Microsoft Dynamics 365 for Retail allows you unify digital, in-store and back-office operations to obtain a synchronized commerce across multiple channels. Also, create shopping experiences, efficiently manage your inventory and amplify sales by obtaining insights of your product demand.

4.Microsoft Dynamics 365 for Sales:

Build strong relationships with your customers and take actions based on insights by connecting your sales efforts to other critical operations in your business. Track accounts, contacts, create sales collateral, marketing lists and follow service cases.

5.Microsoft Dynamics 365 for Talent:

Digitally transform your human resource management with Microsoft Dynamics 365 for Talent. This module gives you insights to hire, develop and retain candidates who can positively impact your business results. Correspondingly, you can integrate Office 365 and LinkedIn to quickly find the right employees for your job postings.

6.Microsoft Dynamics 365 for Customer Service:

Differentiate your brand by delivering a faster and personalized service for your customers. Engage with customers and learn from their interactions, preferences and information to improve your service.

7.Microsoft Dynamics 365 for Project Service Automation:

The Project Service Automation solution capabilities allows you to efficiently anticipate resource demand, plan and deliver projects, increase productivity, assign resources, monitor key performance indicators and track project progress.

8.Microsoft Dynamics 365 for Field Service:

A complete Field Service management solution that includes customer assets, product inventory, preventive maintenance, mobility, service locations, work order management, resource management, scheduling and dispatch, collaboration, customer billing and analytics to optimize your operations.

How Microsoft Dynamics 365 works?

With traditional ERP solutions, companies have to set up, maintain and customize systems. Microsoft moved away from this scenario. For example, all upgrades and hotfixes are directly managed by Microsoft.

Since all key parts of your business are connected, you are empowered to collaborate across geographies and have the necessary insight to thrive and accelerate your business.

Microsoft Dynamics 365 works under the common data model. This allows tighter integrations with other apps, such as Office 365. Business apps or customizations built for other companies can be used without difficulties. Also, you can access to the Microsoft AppSource and browse third-party innovative applications and customizations ready to be deployed on your environment.

This is the ideal scenario in times of digital transformation because it represents lower costs, flexibility and high cost-efficiency.

Hope this article was insightful about what is Microsoft Dynamics 365 and how you can integrate it to your company operations.

If you have more questions about Microsoft Dynamics 365 solutions or if you want to schedule a Demo, please fill out the form below and one of our experts will contact you.

Tatiana Calero

Tatiana Calero

Content Supervisor at Pangea Group
Tatiana Calero is the Content Supervisor at Pangea Group. She is focused on delivering a clear message about Microsoft Dynamics 365 business management solutions. Tatiana has an abundant experience in the B2B Market, writing articles to companies across a wide spectrum.
Tatiana Calero

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